Refund policy

At DecoCart, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all included accessories.
  • Proof of purchase or your order number is required.

Return Process

To start a return:

  1. Contact our customer support team with your order number.
  2. We will provide return instructions.
  3. Securely package the item and send it to the return address provided.

Please do not return items without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method. Depending on your payment provider or bank, it may take several business days for the refund to appear in your account.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

If the product arrives damaged, defective, or you receive the wrong item, we will cover the return shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Exchanges

We accept exchanges for items that are damaged, defective, or incorrect. If you wish to exchange an item for another product, please contact our support team for assistance.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used, opened, or damaged after delivery where applicable.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team. We're always happy to help.