Shipping policy

Effective Date: August 3, 2026

At DecoCart, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Remote Areas: Delivery times may vary depending on the destination.

Please note that delivery times are estimates and are not guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, DecoCart may offer free shipping promotions. Any applicable terms will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

Delivery Information

Please ensure your shipping address and contact details are accurate before completing your order.

DecoCart is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping information.
  • Customer unavailability at the delivery address.
  • Severe weather, natural disasters, customs procedures, or other events beyond our control.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and help resolve the issue.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Photos of the damaged packaging and product.

We will review your claim and arrange a suitable resolution as quickly as possible.

International Shipping

International shipping may be available for selected destinations. Customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by their local authorities unless otherwise stated.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact the DecoCart customer support team. We're always happy to assist you.